On Sunday the 10 July my husband and I contacted 3 funeral directors with regards to the impending arrangements needed for my Dad.

Nicky contacted us within an hour at 7pm on a Sunday night.
Whilst Dad's passing was imminent, we were shocked when he passed away the next morning.

Due to Nicky’s promptness, demeanor and compassion on Sunday night, she was the first person we rang, even though Funerals of Compassion offices are well out of our area.

The nursing home he was at, unfortunately, had no mortuary or storage facilities, so we were very happy that Nicky had transport organised within 1hr of the death certificate being signed.

Nicky has made herself available at all hours in our time of need, solved problems, and answered all our (sometimes mundane) questions.

She travelled an hour to see us, and her presentation, compassion and professionalism was exceptional.
She has led us to solutions to logistical problems, and has made a very stressful time easier than it would otherwise have been.

The day of Dad's farewell was beautiful. Everything was exactly as I wanted.

We congratulate and sincerely thank Nicky, your team and your Company for your professionalism and empathy.