I went in with 16 weeks of regrowth, I was growing out so I could switch from on scalp bleaches (done by my old salon in NSW), to a less maintenance, more natural, foil style. I specifically asked for foils and low lights to blend my natural colour with my blonde mid lengths and ends. What I got was foils that took almost 2 hours to put in... meaning the first ones cooked in foil for about 2.5 hours while the last ones got a quarter of that. The stylist then covered the whole root section with a dark brown - darker than my natural root colour. He didn't listen to my needs with regard to my cut. Im a paramedic and have been growing my face layers so they will tie back. I specifically said I didn't want them cut because I had been growing them. He went ahead and trimmed then anyway... but then kept going back and cutting more, and more. I had to actually be assertive and ask him not to cut any more. I've never had to do that before! I left the salon with annoying short face layers, hair that was shorter on one side than the other (very obvious at the back); a brown patch of hair at the back where the blonde layers had been cut too short and left a big patch of my natural colour showing; roots that were darker than pre-colour... so actually looking even MORE like I needed to have my roots done! It was not blended at all, as I requested. It essentially looks the same except with darker roots and a bad cut... and Im $460 poorer. I wish I read the reviews from others before booking, but I was desperate for an appointment as I had my father's funeral to attend. I reached out which l while I was still in a position to have my hair fixed, but received no response. I then emailed when I got home to NSW and received a reply that 'oh, our messenger was hacked and we don't get messages via Facebook) ?so fix it?? The response I received was rude, and blunt. She tried to tell me I would have had my foils washed multiple times during the process. When I told her I was at the basin once to have ALL foils washed, she had no response. Leasa also told me it was normal to have my natural colour sticking through at the back like it is. Well, for the 20 years I've been blonde Ive never had it look so ridiculous. It has NEVER shown through like that! She then went on to offer a thinly veiled 'solution' that I drove 6 hurs back to Melbourne so she could have a look...knowing full well I wouldn't be taking up that offer . I requested a refund to have my hair fixed but was refused. The problem was never the price, but what I received for the price...a revolting mess. For $460 I would expect it to be spot on... not what I got. Now Ive had to make an appointment again already to have it fixed. The salon owner doesn't care. She's clearly more interested in money in the bank than customer service/satisfaction. Don't do it. Go elsewhere.

Approximate cost: $460