Appauling... extremely incompetent!
We used the services of Dogtainers for a same day service. We booked our 9 week old puppy for a Friday arrival at 3 pm in Hobart, missed due to forgetting vet travel certificate. Then they missed 7 pm arrival. We travelled over 3 hours from Devonport to collect at Hobart airport. Had to arrange a nights accommodation. Third booking confirmed for 9.00 am arrival. Arrived at airport... puppy hadn't been sent. It was inadvertently booked for 9.00 an on the Monday.