Salesperson was great, but that was as far as it went, the installer was rude and didn't want to fit control where it was quoted to fit it, they didn't clean up their mess when leaving. Have had problems with sticking shutters since fitting. 4, years on, 1 has stopped working completely, on the warranty, it said 5 years on motor, but when I rang them, they said because it is a battery remote the warrenty is only one year on motor, no one exspained this at the time of purchase, no where on the warrenty does it state any difference between electric motors. Now they were talking like $700 to fix, when I said to them I wasn't happy with their service and was going to write a review, the service person was very rude. Would not recommend this company.