Dear Kim,
Words can not adequately express our family's appreciation and gratitude for the manner you handled our mother's funeral during our recent bereavement. We are truly touched.
Right from the moment I rang you till the completion of the funeral, you showed such great understanding, compassion and empathy.
You were always available when we needed advise, providing us with helpful suggestions regarding the arrangements for my mothers funeral. You were always so flexible and amendable.
When we came to you, it was for the provision of a professional service. However, you provided more than that. The feeling we have of you is that we had been assisted by a friend.
Once again Kim, thank you so much.
Yours sincerely