After a mix up with a sick staff member not being able to attend to the job, the problem was quickly addressed by John who offered a generous complimentary clean the next day by Ryan. Ryan was early, friendly, professional and did a fantastic job. He also told me about a product stain busters sell that will be very handy (the little general spot cleaner). He demonstrated how to apply and use it. I would certainly recommend Ryan to friends and family looking to clean their carpets.