My car was returned to me following an accident after 74 DAYS with no less than 57 separate defects and damage caused by Smashcare to my car that had not been sustained in the accident. This was part of an insurance claim through NRMA. I got a second opinion and they were horrified at the shoddy repairs. I am now back to square one with a previously brand new car now severely devalued.
During this process, twice they called to say my car was ready. On one occasion, they made an error and halfway there in my taxi I had to turn around. The other time, I arrived, was handed the keys, however it wasn't even my vehicle that was ready. Just appalling. The poor person whose car keys I was given - if I wasn't an honest person I could have taken off with it.
NRMA recommend these people which is why I went there, I would never recommend them to anyone.