BEST & LESS Travels --- > Worst & MAX Travels They call themselves best & less. I would say, they are indeed Worst & Max. They won't match the price but give you an alternative which you don't want. Why would you call yourself less when you can't give the price match as per commitment. I faced this issue thrice. I asked for flights to India suggesting them the flight I wanted with date & time. They said, we are not getting cheaper fare for this flight so please go with this (suggested alternative which was obviously more than what I was asking to price match with). I saved more than $200 bucks by not going with them. If you think of going with them just to make sure that they will make your travel best (ignoring the less part then see the below experience). Secondly, their agents are so unaware about the visa requirements of various countries (US is one of them) that they won't advice you even that you should check about visa before travelling. Though they write on 4th page of 6 Page terms and condition of itinerary which they will write that visa is responsibility of passenger. They won't tell you over phone even for a second that you should check for visas. Boss, if you don't know about visas and you can't give cheap flights then you are worst and max travel agents.. I would say, you are not travel agents at all if you are not doing your duty properly. Moreover, I spent $1800 bucks to travel over return ticket but they didn't apprise me about the visa. So had to cancel the second leg of my flight. What they give me as refund (for cancelling only return trip) was $93 where I flew only 1 side of trip. They didn't tell me about the refund till I asked moreover when I asked to confirm when was the refund processed by airline, they said ask the airline directly. Called airlines, they said the refund generally takes 7 - 21 days whereas what these people quoted me was 8 - 12 weeks. Like really people, are you BEST & LESS?? Worst & MAX should be the new name. Being humble, I gave them 3 more chances to get the tickets but these bunch of intelligent people gave the high rates again and alternatives which I didn't want. Talking about communication, they don't communicate. Even their supervisor said, you can give us any review you want because every passenger have their own experience. BEWARE, Don't go with them at all. P.S.: Anyone wants proof, can PM me. I have all correspondence with them. Also didn't want to name people who helped me make my experience Worst & Max.