I and my friends recently booked accommodation in New Zealand through Wotif and had an absolutely dreadful experience. Upon arriving at the place called Rotorua Citizens Club on 04 January 2024, We waited at the reception for more than an hour without anyone assisting me. We followed the instructions provided at the place to reach the receptionist to check in but no response at all from the hotel. We ended up finding a new place to stay that night.

We contacted Wotif for support on the same day and no support was provided.

We sent emails the day after to find out what will happen to our booking fee and no response was received.

What's worse is that they still charged my card on 10 January 2024, which is 6 days after the day we supposed to stay in there hotel.

We reached out for clarification on the charge and received no response whatsoever. The lack of customer support is incredibly frustrating, and it seems like they don't care about their customers once the booking is made.

We would strongly advise against using Wotif for any travel bookings. The lack of accountability and support in case of issues is unacceptable. Save yourself the headache and choose a more reliable platform for your travel needs.

️ Warning: Poor customer service and unreliable bookings!