I replaced an old wooden framed door and window assembly with a casement window and sliding door. The result looks great and is much more functional. Customer service was excellent. Staff worked as a team and everyone knew me and could answer queries. Communication excellent - it's a refreshing change to deal with people who proactively kept me informed of progress on my order. The installers were efficient, reliable and informative too. They cleaned up and a pleasure to have in the house. Thank you for a good experience.