Reviews by ril

This review is for Watchpartners, Caulfield South VIC

verified email - 21 Apr 2023

Faulty wach with incorrect time (15mins-1hour 45mins inaccuracies in time) within 1 day & 1 month of having it. Contacted watch partners but he refused to refund & claiming as it's been worn he can't do refund. We wouldn't have know it's faulty when we bought a brand new from watch partners. Found out the time wasn't right after a week had it. started to take photos of the inaccurate time to keep tracking. I was overseas & couldn't contacted watch partners earlier & I bought the watch for my Dad for his birthday. he was really careful with the watch. I contacted watcher partners after I got back. I was asked to go to post office in person to have it wrapped & send it back to watch partners to repair. I had to pay for the postage myself which Jack said would reimburse me after watch arrived (yes not like the other ones return without you having to do all that leg walk. I wasn't compensated for my time & petrol & inconvenience). It took 2 weeks for the watch to arrive back to watch partners & another 2-3 weeks to get it fixed & sent it back. We had to buy another watch as it's 5 weeks without a watch. After this experience, we lost faith on the quality of the watch(it says Swiss made & 100m waterproof so we'd expect quality but it wasn't there). Jack from watch partners said the crown wasn't straight so water got in which caused the time inaccurate. it's a new watch & my dad didn't even touch the crown for first 1 week until he found out the time is inaccurate. He was very careful with the watch too. To make the crown bend it'd have to be certain force to do that. The watch arrived faulty. Will never buy again from watch partners!

Approximate cost: $220

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