Total Solar Solutions Australia

5.0
based on 84 reviews

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84 reviews about Total Solar Solutions Australia

verified email - 27 Jun 2020

Absolutely amazing quote, quality products and installation! We couldn't have been happier. An amazing quoting process (by Reece), a fantastic installation (led by Hayden and the team) and great customer service post-installation (by Christine). Such a good solar experience. I'll definitely be using Total Solar Solutions for my future renewable energy expansions and projects.

Approximate cost: $800

verified email - 27 Jun 2020

My husband and I had been thinking about getting solar at our home for quite some time but kept on putting it off under the false belief that it would be all to difficult to go through the burden of sieving through quotes, filling out paperwork, and making sense of the different systems out there. I rang Total Solar Solutions with not a clue where I was to start in the process, but from the moment Christine answered my call, my concerns about the complexities of getting solar were washed away. The team at Total Solar Solutions explained everything so well, the quote process was made simple and was very detailed right down to the lifetime saving benefits outlined in the quote. They even took care of all the hard paperwork with the energy provider, and the installation team were punctual, professional and friendly. Could not be happier with the service and quality of our new solar system, and have already had another family member install their system with them since, and have referred another friend whose energy costs will very much benefit once they have their new system installed too. Thank you to all the team at Total Solar, look forward to installing our smart meter and battery system in the future with you too.

14 Jun 2020

We have been taking about getting solar for years. 3 years ago we were more serious about it however it was all too daunting. Everything that others have said about Reece, Hayden, Christine and Total Solar Solutions is 100% true and accurate. From the quoting, to the assistance with the SolarVIC applications to the install (turning up within 1 min of the promised time). What impressed me above the installation quality which to my untrained eye is first class is the fact that we had three primary school aged kids at home (COVID19) and at one stage 8 TSS guys working on the house and not ONCE did we hear objectionable language or objectionable music. This firm is a group of true professionals and can not be recommended highly enough. I think they are more expensive than others however given they have been in business for 8+ years it is clear that they are here for the long term and not chasing government grant initiatives. Thankyou Total Solar Solutions.

Approximate cost: $15000

Hi Stephen,
Firstly, thank you so much for trusting Total Solar Solutions during such an uncertain time as now during COVID 19. It means a lot for us to have customers like your family to support businesses like our during this time and we are exceptionally grateful.
Thank you also for taking the time to write such kind & sincere words about our team. As you say, we are certainly in it for the long haul and after more than 8 years to still love what we do because of customers like yourself.
Kind Regards,
Christine & the TSSA team

verified email - 01 Jun 2020

We had a 9KW LG and SolarEdge system installed by these guys about 2 years ago, couldn't be happier with the quality of workmanship and attention to detail. They are a quality installer IMHO, the only negative is they are a bit pricey, but in this case at least you get what you pay for.. If we ever needed a solar install again in the future I would use them again without hesitation.

Thanks Joel for your honest review after having the solar system for 2 years. It really means a lot to us when customers still remember us years after the installation. You went with a great system which will perform well for many years to come!
Kind Regards,
Christine & the TSSA team

27 May 2020

I absolutely recommend Total Solar Solutions! I had signed up with another solar installer who required an on-the-spot signature before having any chance to do some homework. I called up Total Solar Solutions for a price check on a quality LG solar system to compare. Best move ever! Better price, better quality panels, longer warranty, local support, and quality service. I cancelled my other contract immediately.

Reece, Christine, and the team were excellent. The whole process was clear, and every question was answered. Their install team arrived on time and worked like pro’s. Everything was properly installed, sealed, checked, inspected, and labelled. Any rubbish was collected and taken away.

The install was a few months ago now and the solar system is working great. I also had Total Solar install an efficient reverse cycle air-con. The solar generated covers the heating on cold days (saving on gas bills) and still feeds extra to the grid for credit at the same time. Absolutely brilliant!

Thank you so much Ben for your great review of our company. So glad we turned a negative experience with another company into a positive experience with our industry.
Look forward to watching your system perform for many many years to come!
Kind Regards,
Christine & the TSSA Team

verified email - 19 Jan 2020

So good was the service we experienced when arranging the installation of a solar system for my sister-in-law, we had no hesitation in choosing Total Solar Solutions when it was time to upgrade our system. Whole experience from quote to installation was professional, seamless and friendly. All the team were helpful and patient in guiding me through the complex Vic Government rebate process, encouraging me to stick with it when my frustration nearly got the better of me. Love our new system and solar edge monitoring capability. I whole-heartedly recommend this company for solar or any other electrical work (they replaced switchboard and installed air conditioner at my sister-in-law’s place). Thanks to Reece, Daniel, Christine and team.

Approximate cost: $15000

Thank you so much Michael for your lovely feedback again! It is always such a pleasure to work with return customers and makes our day to receive such kind words.
Look forward to hopefully crossing paths again in the future.
Kind Regards,
Christine & the TSSA team

verified email - 09 Jan 2020

It was a great pleasure dealing with your Company. You were a great help to us.
May I now compliment your staff who worked diligently and very professionally to install the solar panels. They were very well mannered and we were pleased to be witness to their professional behavior. The fact that they left the place neat and tidy after the job was done was so pleasing that Peter and I hope these comments will be passed on to them. Well done!!!!!

03 Jul 2019

The team from Total Solar Solutions arrived at our residence at the exact time they said they would this morning. Six young tradies who all introduced themselves and shook my hand – something you don’t see much of these days. They got straight into the job and were finished in a few hours. Very professional, knew what they were doing, worked as an experienced team, no short-cuts, great installation, very clean and neat work, and answered all my questions and explained to me how everything worked. Also l love the Fronius live-web monitoring of power generation and usage.

verified email - 12 Apr 2019

“When quality matters to you”! Yes, Total Solar Solutions has certainly delivered what they have promised in the Solar Industry and to clients who are looking for quality solar products! Price is great for what their knowledge and workmanship have provided! Thanks to Daniel, Hayden and the whole team, from a sales call to the completion of installation. Great communications throughout (thanks to Christine!). The installers, Hayden, Kieran, Jeremy, and everyone are so professional, well mannered, polite, neat and helpful! Now, the system is running beautifully and generating awesome power even at 9am on a autumn’s day (3.5kW/7.3kW system)! And loves the LGNeonR365 panels on my roof! Thank you again!

Thank you Winnie! It was our pleasure to provide you with a quality solar system that you will be happy with for many years to come!

29 Mar 2019

In a market full of "hard to understand sales people" offering me incredible deals on cheap systems with very poor quality components and questionable installs, its good to see a great AUS company stand out from the crowd.

From the initial contact and the wealth of information provided, to a team of installers that arrived on time, cleaned up after themselves and took the time to show me the work they'd done (pride these guys have)! The team and Total Solar Solutions Australia were outstanding.

My thanks and compliments to the entire team but especially Sarah as without here I would have purchased one of the "TV / Telemarketing systems" that I've since learned the only good thing about them is the price, well that is until you have to pay for the fix!! You get what you pay for and remember cheap is never good and good is never cheap

Approximate cost: $10000

Such a great review! Thank you so much. So glad to install high quality solar systems that will last for many years to come and stop cheap solar systems which last 5-10 years then end up in land fill. We are so proud of what we do and love having like minded customers. look forward to many great years of sun production!

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