***DO NOT USE*** - poor communication to arrange service, damaged furniture, the movers accepted blame and said they would 'look after us' via insurance. All calls, emails and texts requesting to make insurance claim have been ignored since they walked out the door 3 weeks ago.
***UPDATE****** Post service customer care non-existent. Any attempt at contact has been ignored since they charged our cc.
I moved from Wodonga to Bulleen last week
The move was smooth, they arrived on time and no issues at all with the workmanship.( nothing broken , just one tiny mark on the door at new place - but they fixed that at end of job , talk about being prepared for anything !! )
. The boys were really friendly and explained what they were doing at all times on the day , which was made things a lot easier than they could have been.
Was nice to be "kept in the loop " as the job took place
My wife booked with Rockstar for May 24th.
We had a 4 bedroom home that was extremely full ( as we have 4 kids too )
The boys did a nice job and nothing was broken and everything went to plan.
Took just a bit under 7.5 hrs, which was 1 hour under the estimated quote.
Scott and Jp were excellent- the truck was big, well stocked and they bubble wrapped my TV 's and also the fridge.
9.5/10
Sanjay and Seena
Approximate cost: $95
wish I could give less than 1 star. They did not show up and wouldn't answer the phone and has not given us a reason why they didnt show up. Thank god for a friend we hired a truck thru budget and done it ourselves as we needed to move that day. Would never use them again and would never recommend them
Had same experience just awful and unprofessional
Had the exact same experience too
We used them on the weekend just gone and had a wonderful moving experience to be frank.
Scott and Darren were on time , worked so quickly but what was most impressive, was the way they worked as a unit- considering the access was diabolical, with slippery, long and steep driveway !
No issues, they worked from 730 am to 300 pm without so much as a 5 minute break- Our home was a 4 bedroom, including 3 teenage girls, so you can only imagine how much crap we had!!
Super fast, great attitudes and great price ( as last time we moved it took 3 and half hours longer...so came under our budget..10 out of 10.
Approximate cost: $95
2nd time we have used after a friend recommended them last year.
Hilarious guys, had me in stitches all day...on top of doing a great job, with the moving- the personality, positive nature and friendliness was the standout for me.
My Dad, who essentially does not like anyone- was very happy...which was the most surprising aspect
Approximate cost: $95
We booked them through Compare Quotes and received their quote with 3 others.
Chose them based on the in person quote and general customer service.
The job went pretty well, minus a wet part on couch, but it was pretty unavoidable considering the torrential rain!!
They did cover it but due to the long steep driveway, got exposed to the elements-- but overall, a top class effort
in awful conditions.
Service fantastic, price did not break bank- would recommend
Approximate cost: $95
I wish I could give them less than one star. They simply did not show up and were not communicative. It is shocking that a company with this record is still in business. I encourage anyone who needs the removalists to show up to look elsewhere - my partner and I had to take a day off work because of their extreme incompetence.
They did the same to us a few months ago and didn't have to courtesy to get it touch with us to explain why? We also took time off work and had packed up our family home only to be left in the lurch. We left numerous messages on John Paul's mobile and he refused to take our calls (we even confirmed with him the day before our big shift) - very disappointing.....
I had same experience as well so rude and umprofessional and at first service seemed good but not turning up and refusing to answer calls is not cool
Yep, same!
Rubbish - never showed up and even worse to receive no communication despite attempts from our end. Avoid at all costs if you want actually need someone reliable.
Apologies again for the delay today
It is unfortunate that we were unable to provide the service due to mechanical issues .but was a bit disappointing wecciuld not provide a FREE move for you after lunch with the replacement team we brought in on their days off -
But accept your decision not to take up the offer ...sincere apologies for any inconvenience .
Rockstar Team
Dear rockstar team it's a shame you didn't offer me replacement of service your teams didn't even advise why you couldn't turn up the phone was just turned off even after regular updates in the morning so unprofessional
Was recommended by a friend who used them in 2012
I was hesitant after seeing a couple of reviews on here...but in the end, trusted my friend- And so happy I did !!
The two guys Callum and Jp were outstanding- they were early, worked really fast and wrapped all my glass and fragile furniture with ease. Not sure what the reviews I read were all about( never seen one that complains about service, just " no shows" but frankly they can't all be real, cause they were fantastic. Why would anyone not show anyway..and not make $ - Well never the less, i throw my support behind them and will use again and recommend. Thanks guys, P/S thanks for the Movie vouchers, with the thank-you pack sent in the mail ( nice touch indeed )
Sandy, Camberwell
Approximate cost: $99
“We originally used Jake's removals 10 years and were very impressed with the”…
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I had same experience a year ago they just did not answer calls even though they committed to being on the way
Why didn't I read these reviews first? WHYYYYYY?