I have had it with optus I have been a customer for 15 years we had trouble with them about 2 years ago and was told to change plans to the fastest service 40 Mps which cost us $115 per month service improved I coudn't fault it .Then in November last year it started to fail we got told it was congestion and they are working on fixing it it mibht take a couple of days today 6 months later they tell us they can't fix the problem for at least anther 6 months our speed at the moment is 1.3 mps they recommended us to find another provider till they can resolve the situation Optus sucks.

Worst internet service and so is the customer service. one has got answer to my questions and one of their employees even answerd me rudely they were like this is what we gonna give you if you are fine with the service you can go on or else find some other provider. It's too disgusting. I waited for 15 days to get connected and then no speed more than 2 mbps this is what they answered me even it is adsl2+.

Approximate cost: $100

Had problems with my computer setting up wireless router. Got onto the IT Help line & they were fantastic. We were on the phone for over an hour, trying to sort out the problem. Very helpful & friendly.

Approximate cost: $00.00

moved house, booked it in with optus, called them 2 weeks before moving and found out that they didn't put the order through, their manager only called me back two days later and told me there is nothing they can do, that's it. we ended up with no phone and internet connection for a week after we moved...so disappointed.

optus internet is fast reliable and efficient and if you run into problems these guys know there stuff and are more than eager to help you fix your hassles pronto

I had extremely bad problems trying to connect broadband with optus. I had been paying for the connection for more than 2 weeks, but had not service. Technical support seems to be handled completely by India and they do not seem to understand the problems.

I used to be with TELSTRA only to have many problems and getting charged heaps. When i moved i changed to OPTUS. it was the best thing i ever did. I have everything hooked up together and get a awesome fee for it. They have the best customer service around. Ill b with them for many years to come

The best I've experienced with any Customer support has to go to Optusnet. They had a malfunction in March 2009 and while I was unaware of this I was downloading to update a new computer and I had thought all was done so went to bed only to find out in the morning all was lost and I had used all my data allowance for the month. The customer support person was just great they gave me BACK as a bonus 7GB of data allowance to get me through the month so as I could redownload the information I needed. Would not ever use anyone else but OPTUS have been with them since thier beginning and would necer leave.

Approximate cost: $0.00

moved house and no other phone and ISP was able to get my phone and internet connected but my order was delayed first by telstra and then within a week of being connected i was back to dialup soon this was fixed and credit given then some months after I had been with them they changed from charging for downloading only to being charged for both uploads and downloads but I was never told of the change, then after I changed to another ISP I kept getting emails and sms about my Optus bill being online.

I switched to OPTUS just a few weeks ago, having cancelled my contract with another provider due to the appauling service that I was receiving. I'm really impressed with both the product that I have chosen (home phone and internet bundled) and the excellent service that I've had so far. Nothing has been too much trouble and I have 10 times the usage under this contract for about the same as I was paying with the other mob!