New strategy to introduce self printing & scanning services aren’t good. People taking more time than usual as they’re not friendly with them. I used scan & email service from self service counter & still waiting my email as the machine indicated successfully sent the email.

I often go into officeworks at Fountain Gate for supplies, but the other day I really needed to get a document printed out and bound at the last minute. It was Saturday evening and they were closing at 7. I got there at 6:15 and after waiting around at the counter watching the staff talk amongst themselves a staff member approached me and asked what I needed. I told them, expecting them to say it couldn't be done because they were closing soon. The staff in general are pretty pathetic, as another reviewer wrote, they don't even acknowledge you walk in the door... but this day I was surprised, the staff member told me he'd make it work and happily went about showing me my options for the document. Was a good experience and the pricing was pretty good, cost me $10 for colour and black and white printing on heavy duty paper with clear covers and a spirax spine binding. Very happy with my trip to officeworks that day.

I have to go in here for business supplies as it's the closest place to me.

I find most of their things overpriced but what annoys me most the service or lack of it.

You can have 3 or 4 staff standing at the counter and they totally ignore people who come in to queue and ask a question. There seems to be no management here and no customer service ethic.

Twice in the last month, I have had to actually ask for service because the staff were standing around chatting to each other. They don't even have the courtesy to acknowledge you.