I would not recommend buying from this company. If you have a faulty product almost impossible to get any action you cannot speak to a person about can only contact them through their so called customer care.

please do not buy from kogan /dicksmith as can buy what you want yes its true but if thing you going to get an easy return if something is wrong or not right or might not want it any more cause delivery taking to long well your not gona it sorted that easy cause all they do is stuff you a round around around and still waiting go to normal stores pay more maybe but be happy
never never again

Approximate cost: $438

Purchased a Smart TV from Kogan in 2016 with 5 years extended warranty. Started having issues in March. Given many patches to install but never back to original condition. A few weeks back we couldn't use any of the smart features apart from NetFlix. Kogan sent us a couple of patches and nothing worked. They then sent a new patch, this basically took away any Smart features including Netflix. They then said it would need to go to the repair center. They then advised they would arrange pick up within 3 days. 10 days later TV still not picked up nor even scheduled for pick up.
Communication with Kogan is nigh impossible. It is all done via email and promises are made and routinely broken. There appears to be no escalation process.
Presently we have a Smart TV in name only. As I am writing this review I have no idea when/if the TV will be fixed.

Poor service.. Not happy at all. I bought a Samsung Galaxy 7

Approximate cost: $700

Typical autonomous on-line retailer. Their focus is on moving products with virtually no after sales support for customers who experience issues with their products bought on-line. Even a cursory search quickly reveals the many customers seeking resolutions to problems with Kogan.com products and service. Satisfaction in a majority of instances is only achieved through engaging the relevant consumer protection agency. Which has also been my experience. Value can only be measured against competitive pricing of quality items. Cheap is just cheap and Kogan.com underlines the idiom of "You get what you pay for" Cheap product and poor customer service

Approximate cost: $100

I just bought a Samsung S8 fro Dick Smith. The phone has arrived region locked to Europe (not suitable for Australia) and it is taking days to unlock. It is still unresolved. Furthermore I have not been provided with an Australian fast charger. I am thoroughly disappointed with the service and suggest that no one buys any products from Dick Smith. I feel it's clear that Kogan has started importing grey imports.

Approximate cost: $900

I've always been sceptical of cheaper priced online appliances stores. I decided to take a chance with purchasing a LCD 40" Flat Screen HD TV because the price was considerably cheaper than other retail stores. I did my research & was satisfied I'd chosen a reasonable quality item for my money. First day & there was a pixelation problem all over the screen constantly, which nearly driven my partner & I insane. This breakup in the picture also affected the sound. Being in country Vitoria, we thought it was the aerial outlet & check it with another room but the issue remained. The effort required to get the customer service team in technical support to accept that it was an appliance issue & not an aerial problem, almost required a letter from the pope as proof that there was a real issue & not a fault on our end. Then the TV was picked up by an electronics repair business over 100 kms from our home & another 2 week delay for the repair & part to be ordered. This was our only TV. I'm not sure what Kogan couldn't have used a local repair business & given then the business. Very unnecessary I thought. The TV was repaired & is now fully functional & I hope there won't be a need to get anything else repaired. Extremely painful warranty procedure. We now have a second TV purchased from Big W Viano brand, which will be a backup should anything fail. So far so good with that purchase with warranty issues remaining local. I will not be buying anything electrical from Kogan again. Small purchases are okay but not for appliances. Too inconvenient & impractical. Buyer beware.
There has been quite a few issues with this particular Kogan product but this information wasn't available when we purchased our TV. The picture quality of the TV is compatible with other TV's from other retailers, but the parts might be inferior depending on the country the parts are sourced from. IMO, it pays to buy local from a reputable retailer for larger electrical appliances.

Approximate cost: $500

I shop with Kogan.com quite frequently. I've had some issues, but, unlike other stores (online or not) I haven't had issues with their staff which is something quite irregular for me. They are an online store that tries their best at offering great products at some of the cheapest prices around. Due to this, some quality can be lost. But, they're warranties cover just about any issue you may have due to them being an online store. I have even had to do a return through them which was, annoying, yet thankfully, uneventful. Their staff have been quite quick to reply (sometimes in minutes) through email which was quite surprising considering the number of customers they could be dealing with at once. I have just recently bought a TV through them at a fantastic price for the size in a pre-sale sale and It's fantastic. The only reason I took a star from quality is because the speakers aren't quite up to standard with some vibrations coming from the housing.

Overall. A Great experience for someone who normally has a lot of problems with customer service.