Jake Removals & Storage

4.9
based on 673 reviews

Customer Approved
“We make customer
service a priority”

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673 reviews about Jake Removals & Storage

verified email - 18 Nov 2021

Seamless move from start to finish. On time! Clear communication and professional team. Loved the way they set up with ramps to veranda so could trolley most things safely across the wood floors with care.
Believe me, I have paid sometimes twice for no where near the service these guys gave.
No damage. Great attitude even with a very fussy body corporate the other side that made life more complicated. Thanks Jake’s removal for a top effort.

Approximate cost: $480

08 Nov 2021

Our Removalists (Ming & Jerry - Its been over a week and cant quite remember their names!) were fabulous, careful but quick, friendly, really hard workers! We were really happy with the service and will be recommending to everyone we know! Well worth the money & a simple process to book, good communication too

Approximate cost: $500

12 Oct 2021

This was my second move with Jake's. The guys were fabulous and very careful, with a lot of extras at the last minute they handled all my requests and offered helpful suggestions. Top move, would recommend Jake's to anyone.

Approximate cost: $900

verified email - 13 Sep 2021

DO NOT HIRE!!!!

Absolutely terrible experience - no furniture protection used, no care taken, they put a hole in a modular couch that now requires complete reupholstery, they chipped paint off a wall (and tried to repair with completely the wrong colour), they dropped cushions in the mud but worst of all, no remorse!!!

They went out of their way to make claiming insurance difficult and I’m now $3k out of pocket for repairs and they won’t even help taking the couch to the upholsterer and back which is just down the road.

Not to mention that this whole saga has played out over 3 months and throughout they have been completely unhelpful throughout.

Every upholsterer I spoke to for quotes were so surprised that they were trying to get away with repairing the one piece. This is not typical practice at all.

Approximate cost: $400

verified email - 01 Sep 2021

Booked and Paid deposit. On the day said they would be atleast 4 hours late, then 6. Then at 6pm called to say only one man could come and I would have to help (I’m a small lady) and would be working after curfew illegally, same price. Didn’t answer my calls, office was rude and hung up on me. Still had to chase deposit multiple times. Would not recommend.

Hi Bianca, apologize again, we had some shift out of control for your booking. the original team arranged cannot attend job due to vaccine previous day, he felt very unwell on the day. when we knew that, arranged other team help, but one of guys fell off from lift and hurt himself. that's why tied one men reach your job. also supply other option for next day, but you cannot. we did refund your deposit at the first convenience. hopefully you can understanding. sorry again.

Anonymous
verified email - 16 Apr 2021

Friendly service and better value for money than other companies. They even disconnected and reconnected my washing machine without fuss. Much appreciated! :)

16 Apr 2021

Very careful, on time, responsive to concerns.

11 Apr 2021

Punctual, polite, professional. I thought the value was fantastic compared to other quotes I got. Moved a 6T truck from Fitzroy to Torquay in 4.5 hours, for about $1k. Including paying a 3rd man too. Navigated furniture up stairs without issue. Nothing broken. Would recommend.

Approximate cost: $1000

17 Mar 2021

They were punctual, polite, professional all the way through. Highly recommended - will definitely hire them again for my next office or home move.

11 Feb 2021

Prompt arrival. The team was taking care of the goods/furniture.

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