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16 reviews about Head To Toe Body Care Centre For Men & Women

verified email - 03 Dec 2013

I have previously bought a voucher and had difficulty booking in an appt. When I did get one after much negotiation - the service was good. I recently bought another GROUPON voucher and again tried to book in 1 month in advance. I was placed on a waiting list - ( For 3 1/2 weeks ). I had nil contact at all. I rang on the expiry date of the voucher and was advised that the voucher has now expired and they could no longer assist. I was very disappointed that they could not provide the service and I did not receive any update whilst being on the waiting list. GROUPON have been fantastic - they returned my money and are now looking into the service delivery of Head to Toe Body Care Centre. Buyer beware - book the day you get the voucher or you will miss out.

Approximate cost: $79.00

21 Feb 2013

Fantastic service every time! I always visit every 4 weeks for my microdermabrasions and always receive the best care from the treatment to the aftercare advice. So glad my friend recommended this gem.

20 Dec 2012

Hi I went and had a facial, body wrap and pedicure on a discount voucher, unfortunately I cannot remember the name of the therapist but she was so kind, professional and really took the time and effort to make the experience a great one. I have to admit that it was great value for money and I would recommend it to anyone, well done. I was so impressed I have bought a Christmas voucher from them for a body treatment and hair cut/color

Hello Melanie,

We are so glad to hear that you had a wonderful time here with us and look forward to seeing you again in the near future!

The girls at Head to Toe.

18 Oct 2012

Just wanted to say i had my hair done at Head To Toe earlier today and it was honestly one of the best experiences ive had. Rikke is truely fabulous at foiling and got my colour just right. :D

Approximate cost: $79

18 Oct 2012

had a microdermabrasion treatment here on tuesday and it was great! ive had them before but no one ever seems to really get all my dead skin off. the girl who did my facial even extracted my blackheads. got them off a voucher website and would DEFINATLY RECOMMEND!!

Thanks for the positive feedback, look forward to seeing you soon!

verified email - 29 Sep 2012

I just wanted to thank the staff at Head To Toe for my massage and manicure yesterday. I came in with a deals.com voucher and had Monique give me a fantastic massage. As a new mum who works three part time jobs i don't often get the opportunity to pamper myself. The manicurist, Alice, did a fantastic job of cleaning up my terrible cuticles. I had explained to the girls that i had to be out by 5.15 at the latest in order to pick my daughter up from childcare before they close and they were both most accommodating about my request and worked under the time constraints with absolute professionalism. Please pass on my thanks to the girls.

Approximate cost: $110

verified email - 07 Sep 2012

I bought a online voucher for this company for 3 microdermabrasion treatments. 2 locations brunswick and ascot vale. first appointment i went to the brunswick location, and felt the equipment was not up to previous experiences elsewhere, was not sure if it would be a good experience for skin, so the next time i went to the ascot vale one. terrible! she went so deep that i had wounds on my face/2 on my forehead and at the side of my nose when i left. Open abrasions, so scraped with pus (i know it doesnt sound very nice!) i should have followed up with them/done something about it, but didnt. my face healed, and i now go to another microdermabrasion person for monthly visit, but i do still have faint scars from this experience. the girl from ascot vale seemed nice enough, i just dont think from what she said that her training was of high enough level. I did not use 3rd coupon/voucher.

Approximate cost: $120

This doesn't sound like service from Head to Toe, so just to clear a few things up, we use only the best machinery from Ultraceuticals in all our micro and sono treatments. All of our therapists are fully qualified diploma holders, attend Ultraceuticals training and are also trained in salon. To have a micro that leaves pus and scarring would have been excrutiating and you would have felt this during the treatment. All microdermabrasions are kept withing a comfortable level for clients; perhaps the appropriate aftercare was not carried through. You are correct though, you should have come to us, because if by chance, something does go wrong, there are lots of variables and we always know how to correct any concerns you may have. Thank you, the girls at Head to Toe.

fein 11 Feb 2013

Believe it or not, this is the service I received from your place. I have addressed this issue in person, as well as via email twice to the email address started with "rose" and "rachel". I didn't receive any feedback. Unfortunately, like many other businesses, an action is only taken only after the damage has been made publicly.
I didn't mention anything about your staffs is lack of paper qualification. However, based on my experience, in my opinion, they are not the best when it comes to service and honesty.
No one explains to me about the level of dermabrasion, the length of time, etc. The reason provided to me at that time was that I didn't look at my time properly, that your staff started on time and blame it on my side.
I have even verified my womo account and provided all email correspondence and ID with the womo team to justify the credibility of this review. Please accept this review as an input to correct your business practice.

verified email - 18 Jul 2012

I bought a voucher for 2.5 hours of massage, facial and body wrap. Booking was made well before the expiry date and the service received did not match the deal bought. Total service delivered was only 1 hour!!!
Other businesses I have bought similar deals from have delivered what they have advertised and I paid for with exceptional experience and service. I can not say this was what was delivered at Head To Toe. Apart from the fact that the time was more than halved, the environment was not conducive to relaxing when local radio/music station was heard , hairdryers and other client conversations. I would not recommend and certainly would not pay full price for service.

verified email - 23 Apr 2012

I visited this salon in a last minute rush before the weekend and they were able to fit me in! I had both my hands and feet done in Shellac and they look fantastic! The girl who did my service Rebecca was friendly, experienced and even layered two different colours to give me a funky midnight blue look which i havent seen with Shellac. Would defiantly recommend to anyone :)

emm1 24 Apr 2012

OOh they sound great - will definitely check them out - thanks!

Thanks Natalie! Would love to see you again, Rebecca :)

01 Feb 2012

Just visited for a deal voucher and it was the best experience ive had at a salon! Warm friendly staff, glorious massage and excellent value!

Thank you for your positive feedback, we're thrilled you had a wonderful time with us! Hope to see you again soon :)

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