Our OC has endured this poor performing business for far too long.

They are too slow to respond. Some urgent repairs remain unresolved for more than a year.

Their accountancy systems are opaque.

They have not retained staff. In our case, we have had four different managers over a two year period. After a brief moment of enthusiasm, their response time quickly diminishes. The managers are polite and courteous, but ineffective. We wonder if this business has major internal problems.