8 reviews about Domayne

verified email - 01 Jul 2020

A Overpriced Store with a 1960's Style look, underpaid Used staff.! $20 poverty per hour wage with the expectations of working like a CEO whilst preforming like a prostitute at a brothel. Let's not talk about your 5% commission and the fraud in that. "how can you sell $10k and receive $20 commission from that.! Well done katie and Jerry keep playing doctors and nurses with Scomo.

verified email - 02 Sep 2017

Manager great at wiping his hands of any problem he is faced with. They seem to care only about the money and not at all about customer service

verified email - 07 Mar 2017

New to Melbourne, and without checking just ordered a couch from one of the Domayne store located in Melbourne CBD in Dec 2016, they took 3 months for delivery. Their service is very worst, never saw such a worst service before. The staff members seem well-trained to throw lies to attract customers and not following whatever they say. In fact, no proof is given for any of their offers they are telling orally. The staff members are rude when we ask for details.

Approximate cost: $3400

07 Nov 2013

love this place, its not cheap, but the service is great. Take in your floor plans and they do the hard work for you. I would never have thought about some of the touches they recommended. Restyling our new home we will certainly take them up on the deal they offered us for living, sitting and bedroom furniture

05 Nov 2013

Didn't realise you could fit a store of this size in the city. Had to ring for instructions but when the guys in furniture told me where to park for free it was a breeze. Haven't purchased yet but will definitely be back once I bring my floor plans in so much to chose and good to see some locally made furniture. Friendly guys too - overall a good feeling and happy crew.

verified email - 29 Aug 2012

Most of our furniture such as: sofa, dinning table, study table and chair were bought here. I love the enchanting look of them. Great quality. Worth buying.

verified email - 29 Aug 2012

I wish there was a section for NEGATIVE stars on the service and overall sections of this review page.

My mother tried to purchase a couch from there, on the webpage it says the lounge comes in leather...

1) goes to buy it in store and they say yes but leather is more...
2) my mother agrees to pay $1200 more for leather and selects swatch etc
3) gets phone call, can come in leather but can't switch from one side to the other (which is the feature of the lounge that it is variable) then says 'oh it can do that in leather but would cost more
4) gets told it is now an additional $700 for the leather to be done
5) gets a phone call to say 'oh that couch doesn't come in leather but we have another one that does' so understandably she cancels the order because she doesn't want another couch
6) rude sales person says 'I don't understand why you're upset'
7) another woman calls in the afternoon to say 'we have other nice leather couches why don't you come in store to see them' to which mum says 'I've been to your store, seen all the couches and the one I paid for is the one I like - just refund the money and cancel the order please'
8) gets an envelope in the mail which is a re-used window style envelope where mum's address is hand written on the top with their store stamp on the back - inside is a receipt (to show money is refunded) with the word 'done' handwritten on it --- no apology, nothing!
9) Called today to try to get email address of manager/franchisee to detail how she had been treated and ends up speaking to woman at the store who said she had done the envelope, boss wasn't in and she would get her assistant to tell mum her email address...mum says no she wants to complain to the manager and she says 'all emails come through me and we have nothing left to say to each other' and hangs up on her

All mum was doing was trying to spend over $3000 on furniture in the store and gets repeatedly treated like dirt....

Please spend your money at a different store they treated mum in such an offensive manner and there is something extremely dodgy about a company that refuse to give your contact details of someone in management.......

MazB35 30 Aug 2012

thats terrible service!! thank you for telling others about it, so we all can be wary of this store!

Anonymous
verified email - 31 May 2008

After buying a mattress from Domayne. I arranged delivery for friday morning. I had the morning off work to then be told, after i rang it would be the afternoon so had to have the whole day off work. The delivery fee is $75 and i arranged to have my old mattress taken away. This was not done and after i phoned Domayne the person who sold the mattress to me was arrogant and wasnt concerned about the issue i had......he had made is sale. He obviously isnt concerned about return business.

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