19 reviews about Dark Horse Print & Design

verified email - 31 Oct 2015

I actually went on here to find the best leaflet printing company and was sold by the reviews on here.

The pricing is excellent, the more you order the cheaper the price becomes - as in per leaflet. I bought 5,000 of them, 128gsm Gloss OR Silk.
I think postage was free.
I was able to review the final leaflet before finalising order.
Excellent customer service - very helpful staff.

Extremely happy with the results, looks very professional.

13 May 2015

I'd like to say a big thank - you to your team for the efficient, prompt work they have done in getting our flyers printed and delivered in time for our new business opening. With such little notice the flyers were designed beautifully and had a great impact with our new customers. Even though it was a small run your service & constant communication with us was exceptional. We will most definitely continue to use your services.

verified email - 07 May 2015

The service by this company was unfortunately unhelpful and unprofessional! As a not-for-profit organisation running a number of free educational courses throughout Australia, we deal with a number of printing organisations. Unfortunately our business with Dark Horse Print and Design was not a good one. We sent them 3 printing jobs, each worth over $250 and none were received on time for the course. When quoted for this job, we had specified that our work must be delivered by a certain date (which was in fact 2 days prior to the course that we were running) and were told that this would be no problem. The first printing job was sent a week in advance, but was received not just after the specified delivery date, but after the course itself. The second printing job was given to the printing company 5 days before the course, and was also not received in time, luckily there were only a limited number of booklets for this one and a printing company on site was able to process these, albeit for a high cost. The artwork for the final job was provided a week in advance as well, but my colleague was told that the artwork was not in the correct format. Apparently to print in grayscale, the whole copy had to be saved in grayscale. This has never been a problem with other printers that we have used as they simply print the artwork in grayscale, not selecting colour. After this artwork was fixed, unfortunately it left only days to print and send, which was deemed insufficient to the company, however as my colleague was not told that this would no longer be delivered in time, she believed this was still okay. The company is now refusing to reimburse us for our pre-payment. We accepted that the final artwork was supplied too late, however the other booklets should have arrived in time for the course, especially the first artwork. As the company has refused to reimburse us, we tried to request reimbursement only for the first two printing jobs, and then just the first printing job, however this was rudely refused. Due to such a bad experience and the added costs from double printing these booklets, as a not-for-profit organisation we cannot afford to deal with a company such as Dark Horse Print and Design, who has not only refused to reimburse us, but threatened legal action for such a request - which is certainly excessive when we are merely requesting reimbursement for their mistake. As a consequence of these issues, I would not recommend this company. I hope that they amend their conduct and show a little more courtesy and respect to their customers.

Approximate cost: $800

View all 4 comments
reviewera 08 May 2015

You fail to mention the 2 other artworks. 1 was in fact supplied a week in advance, which is 'ample time' according to your quote and turnaround time (as illustrated on your website), yet this was still not received on time for the course. As for the rudeness of you and your colleagues, there was only staff member who behaved with a little graciousness. Unfortunately I cannot say the same about the other staff members that both my colleague and I dealt with. As such, I will not refrain from warning any potential clients from your terrible service.

As youve decided to come on this site and simply make things up to suit your agenda, I have no option but to flag and report this with the sites administrator. Ive also sent them the email correspondence to back myself up. It is unfortunate that you've chosen to try at damage our Business by posting half-truths and in some cases, outright lies.

reviewera 12 May 2015

Unfortunately these are the facts, which I wish was not the case. This content has been approved by the sites administrator. I am sorry you are upset by this factual review, but I feel obliged to ensure that other clients do not have to experience this poor standard of service.

verified email - 18 Feb 2015

I had eight different DL-sized bookmarks made that I give to clients when they enrol as students.
They kept me up to date at every stage of the design and printing process which I really appreciated. They have improved their communication markedly from previous experience with the company. I had a personal phone call from Jess when she wanted to check something and she was lovely. The price was super reasonable for a total quantity of 8000.
I would highly recommend this business.

Approximate cost: $1025

verified email - 08 Jul 2014

I needed a logo and business card designed, this company gave a good quote with unlimited reviews of the design. The first proofs I was sent were so disappointing that I cancelled my order, I couldn't believe that they would send something that was clearly 5 minutes' work (and at $500!!). I also received no response when I cancelled, very unprofessional.

Approximate cost: $700

Dear Sir/Madam, Can you please notify me of your Job number or Representative name ? This has just come to my attention after joining this site, and we certainly dont like unhappy clients. Did you simply cancel the order, or notify your representative of a change of design direction or fresh direction required on the Logo ?

30 Jul 2013

I thought I'd try Darkhorse out for some business cards first. They were very quick and professional and when there was a problem due to a change of staff they sorted out my issue and overnighted my delivery the next day. Plus they're cheapest I can find with great quality. Everyone has problems in business sometimes and it's how you deal with them that sets you apart from the rest. FANTASTIC! Quick response to my emails and concerns and quick solution. Thanks. I will now use these guys for my printing needs. Bye Bye Vistaprint!

Approximate cost: $60

verified email - 14 Dec 2011

I went with Dark Horse because I was unhappy with business cards I had had done with another company (that cost me more). I had read the reviews on here and thought I would give them a go. They went out of their way to help and exceeded my expectations! I would happily recommend them to anyone and will certainly use them again! Thanks Dark Horse!

verified email - 27 Sep 2007

I needed to get 5000 Brochures and 1000 Business Card Printed - prefer to use local but only if competitive on price. These guys are great because fast - no waiting and very professional. Would thouroughly recommend - I found them here on WOMOW too...

Approximate cost: $800

verified email - 27 Aug 2007

I needed to get 1000, 2 sided full colour business cards and swing tags printed for my business. I called around and found these guys gave me the cheapest quote and were the friendiest. I already had the artwork done so I only had to pay for the printing, $140 for the business cards and $180 for the swing tags.
I always got prompt replies to my emails and the cards were delivered as promised, exactly 5 working days after submitting the artwork. I am very happy with the finish.

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