Alarm system was being triggered (siren and flashing light) every 15 minutes. Rang company and was given the number of a serviceman. Rang number and left message. Rang company back 1 hour later as no return call. Was told serviceman was on holidays (this occurred between Xmas and NYE). Was given another number for another serviceman. He advised over the phone to unplug alarm, and came out next day for a service call. He advised alarm was tripping due to a flat battery in the main panel box. He replaced battery, tested the system, then replaced a sensor. He tested the system again and declared it repaired. Got the bill, paid it, and 5 weeks later the same problem returned. Rang the company and explained what was going on. Was told it was probably a wiring problem. Explained that the whole system was tested in December, and the wiring was inspected (unlined shed so wiring is visible). Advised them that error light indicated a panel fault. The company rep then stated that it was probably a panel or wiring fault, and this was not covered under warranty as the warranty only applied to the battery and sensor (apparently does not apply to the call out and testing of the system). I then asked how to permanently disarm the system as it is unfair to neighbours to have false alarms every 15 minutes. Was told how to disarm system. Was not offered a partial refund or any further assistance. Waste of money as they do not seem to guarantee their work, nor do they seem to care about customer service.

Approximate cost: $352

Installed X2 CCTV cameras
All samsung equipment with 2 year warranty- but when techs sent out, they charged for labour even under warranty!
Extremely aggressive and not compassionate with customers requiring TLC.