These chumps left us without air conditioning 2 years running due to incompetence and poor technicians. They still charged us mind you. And I had to harass the hell out of the residential service team each time I wanted them to come out again. Even when we paid for a brand new system they gave us problems. You might ask why we chose them for a new system when we were already unhappy with their service. My husbands choice not mine. He said they would improve. They didnt!!!

Excellent customer service from the team, they even price beat on new unit.
Fast and efficient service from Customer Service to the installer.
Great knowledge and understand of their product range.

I had evaporative air cooling installed. My installation was not standard as I had a flat roof, so metal ducting was required. It required ColdFlow to do a design to determine how much metal ducting was needed.
I had problems getting an install date. The ColdFlow salesman told me normally it takes 7 days to install a normal setup, but as mine was different, it would add an extra week because there would be a design phase. Three weeks after I paid the deposit, I still didn't have an install date. I rang ColdFlow and was put through to the Design team. They told me they need to get someone out the warehouse to see if they enough ducting (what? they don't have a computerised warehouse system?), and they'd call me back. 2 days later, still no call, so I call again. Once again, they wanted to call me back, but this time I stood my ground and waited on line while they checked. I got my install date – 11th December.
Come 11th December, and the installer calls out. Turns out the design wasn't right, and there wasn't enough metal ducting. They'd call out 16th December.
16th December, and it's a hot day, but the 2 installers worked on a stinking hot roof and installed the unit (and 3 vents inside) in about 5 hours. All good, and the cooling came in handy.
18th December, it rained. It leaked through the kitchen vent along the ceiling. Rang ColdFlow, and they like to get the original installer out to fix the work. I was told the installer would call me on Saturday. No call. I rang ColdFlow again, and again they said they rang the installer – this is the Christmas week – and told me the installer would call me. No call. Next day, I called ColdFlow again. This time, I do get a call, and the installer calls out on Christmas Eve and silicons some of the joins in the metal ducting.
There's 2 parts that make me angry – that the design was done incorrectly by head office, so it delayed my install. The other part is I had no follow-up from ColdFlow “Service Under Warranty and Complaints” department to see if the installer had contacted me (so I needed to call them), and no call since then to see if my leak has been fixed or any damage to my ceiling.

Approximate cost: $6400

Thank you to Matt Cavey, I am currently sitting in my lounge room and I'm freezing thanks to my new my evap cooling. I had 4 companies come over and provide a quote but I liked Matt and Coldflow the best. Not only were they offering the best product but Matt explained things well and was very competitive with price and I'll be passing his number on to anyone I can. I did my research and read plenty of positive reviews, negative ones sounded like problems out of Coldflow's control. I also found the installers professional and loved that they did everything possible to prevent making a mess inside my house and the install looks neat. I didn't catch all of their names but the whole crew did a great job and my air con is running great. I've had numerous trades people over to do work at my house but these guys definitely stood out. A lot of trades companies either don't respond to your enquiry or don't turn up on time but I was impressed with Coldflow and I'll be calling Matt Cavey to get air con installed at my next house :-)

I recently had a breeze air system installed in my house. It has made a great difference and on the hot 40Ëš days you can have the house at 24Ëš.

We have a split system installed a couple of years back. They gave us a good price . Last summer it was useless. So we got it serviced before summer arrived this year. They found the it had not been installed correctly and there had been a gas leak. Fortunately (yes usually a week out of warranty) it is still under warranty. Once I made contact with Coldflow and spoke with Chris they made an appointment for the very next day. Fixed the next day.

Decided I wanted ducted heating/cooling for my house and turned out this was the cheapest place available. I got it installed and it works perfectly. Well worth the money. The experience was quite a good one and I am happy and willing to use Coldflow again.

Approximate cost: $6300

Coldflow is great company to go to for heating and cooling. I had Darren come out, i think he is an ex. installer, and was able to properley assess our home, overall, got great advice, and installation was smooth. thanks Coldflow - best regards Megs

Approximate cost: $4500

We had a multi-head split-system air conditioning installed. The process was very professional. There was an initial evaluation and quote and that was very pleasant. A few days later the system was installed and everything went smoothly. The workmen were very competent and pleasant. And the price was very competitive relative to the other quote we received.

Approximate cost: $6000

I was referred to Coldflow from one of my good friends, they had heating and cooling installed in Doncaster. I rang the salesmen direct, Chris, and booked an appointment, he came out last Saturday, which was good for my schedule. Just had gas ducted heating and cooling installed- yesterday. What a big difference this has made in my home, nice and warm, hoping summer will be great; also installers were great and knew their work. Overall great experience and I HIGHLY RECOMMEND COLDFLOW

Approximate cost: $7500