Have bought 4 Bodum Travel Press tea and coffee mugs - 2 for me and 2 for others and both mine have broken. The filter part comes away from the stem and just won't stay on. Wrote to Bodum customer service in November and by January had not even heard back. Looked up Bodum Australia's details and rang the office, Was asked to write an email outlining the issue, Did so and 8 days passed with no reply or any ackowledgement. Eventually asked for a photo of the issue. Then was asked for a close up of the sleeve part. Then was told I could get a replacement sleeve with $5 postage and handling. It arrived in an envelope with $1.20 worth of stamps. It did not work. Asked about a replacement filter part and after several days but was told to order it from a shop or a warehouse with more postage and handling fees....looking on their facebook page I can see lots of people with issues just being ignored on there. Very disappointed. It seems like they just don't care enough about their products.

Approximate cost: $160