We moved with these guys a couple of weeks ago. First of all, they were late by three hours, and we learnt about it only after waiting for two hours and calling them. One of the guys called sick, and we understand that, but they could at least call us and advise that they would be late.
They are not professionals, even though both guys were nice. But they don't know how to disassemble furniture, how to secure it etc. We disassembled ourselves almost everything except one bed, and they couldn't do it without my husband (and couldn't even move the mattress downstairs without my husband's help.
They broke one of our bookshelves and damaged the floor in our new rental properties. The “main” guy said that he had already reported this to their supervisor, so I just waited when they will contact me. Nothing happened for a week, so I message them with the photo, and when they called, they started: why are you calling a week later? I explained the situation and that I was waiting because one of the removalists assured me that he had already reported this accident. Then they started suggesting that I fix it (but I tried everything before calling, it is a big scratch on the laminate floor made by incorrectly moving the fridge, it is impossible to fix).
We agreed (after 15 minutes) that they would refund a small amount - $50 just as a “sorry”. I sent them my bank details, nothing happened, and now they are just ghosting me.
P.S. We had the smallest truck, and still they spent 5 hours just loading everything (we prepared for them all our furniture except one bed), and unloading into the garage at our new place, and it was already late (we did everything else ourselves much quicker). When I used them how much time they would need, they indicated 4-5 hours WITH assembling and disassembling.

Summary: very unprofessional service, don't have insurance, won't cover the damage they cause.

Approximate cost: $750

They did the job for my mother, I was there and I even had to help them. She is too kind to give a negative review but she has been wronged by these people.

The two removalists had a low understanding of English. One of them had never done this sort of work before.

But my actual complaints are NOT excusable by the inability to speak English. And they are NOT excusable by lack of experience, either.

1 – They charge by-the-hour . . . and they took 8 HOURS to get the job done! (Fractions rounded down.) They did not fill their van as much as they could have, and they only had to drive from Malvern East to Balwyn North. They took two trips, but it should not have taken 8 hours for a charge-by-the-hour job.

2 – One of our items, an antique drawer, was BROKEN due to their clumsy work!

3 – They DUMPED THEIR LUNCH RUBBISH in the front yard of the house they moved the items to. (Which we found the following day, because it was so late at night when they finally finished.) I have photographic evidence of this.

The management reduced the fee . . . by half-an-hour! My mother was still charged for the ridiculous 8 hours they took. That does NOT make up for it at all.

And one final note: I wrote this negative review on Word Of Mouth, then I chose the offer to have it delayed by three days. This was to give the removalists the chance to make amends. As I am sure you have concluded, they did absolutely nothing.

Appalling!

Approximate cost: $1000

Avoid at all costs. My inital quote went over after having a detailed conversion on the phone prior to booking. The quote going over is something I can appreciate but what I dislike when the staff put a 1 plus meter scratch in my hard wood floors and denie doing so even though they were the only people in the home. Where it got very interesting was when I called the Owner/Manager explaining the issue and was told I needed to part pay the excess portion of the claim for the insurance after he sided with his staff. Then to take things to another level he threated to drive to me and "fix me up" and not deliver my furniture which was on route and threaten me as I was upset having to pay for his staff damaging to my floor. I dont take kindly to being threatened and have escalated matter to the police. Very concerning when a "professional company" threatens to steal your furniture and harm you. Not a pleasant feeling.

Ignore the social media marketing. Ignore the Facebook bot messenger making you feel like you’ve got someone to talk to when making enquires. You get what you pay for. Book somewhere else.

Movers were on time and got things done really quickly. Items were moved with caution even though they had to climb flights of stairs . Thank you so much!

Very Professional. Great care taken with packing items in truck , very polite staff, Excellent sevice would highly recomend them

The guys were fantastic, they couldn’t get the truck up my driveway so they had to move all my stuff by hand to their truck but just kept going without a complaint , can’t thank them enough

They arrived bit late but, Excellent service! I will definitely recommend them :)

Approximate cost: $300

The guys were great. Very good service provided. They packed everything for us and even unpacked at the other end. Fantastic job guys. Keep it up. Highly recommend to anyone