They did the job for my mother, I was there and I even had to help them. She is too kind to give a negative review but she has been wronged by these people.

The two removalists had a low understanding of English. One of them had never done this sort of work before.

But my actual complaints are NOT excusable by the inability to speak English. And they are NOT excusable by lack of experience, either.

1 – They charge by-the-hour . . . and they took 8 HOURS to get the job done! (Fractions rounded down.) They did not fill their van as much as they could have, and they only had to drive from Malvern East to Balwyn North. They took two trips, but it should not have taken 8 hours for a charge-by-the-hour job.

2 – One of our items, an antique drawer, was BROKEN due to their clumsy work!

3 – They DUMPED THEIR LUNCH RUBBISH in the front yard of the house they moved the items to. (Which we found the following day, because it was so late at night when they finally finished.) I have photographic evidence of this.

The management reduced the fee . . . by half-an-hour! My mother was still charged for the ridiculous 8 hours they took. That does NOT make up for it at all.

And one final note: I wrote this negative review on Word Of Mouth, then I chose the offer to have it delayed by three days. This was to give the removalists the chance to make amends. As I am sure you have concluded, they did absolutely nothing.

Appalling!

Approximate cost: $1000