Rosie is a 14 year old Shih Tzu Poodle cross in need of the TLC that goes with being a senior four leg citizen. Rosie has issues with her vision and dental health. She has also had arthritis in her hips. Southern Cross Veterinary Clinic meets those needs with the application of a patient focused approach tempered with an understanding of the pet owners situation. I had experience with Dr Kovac's approach to veterinary practice when I met him while he was working as a vet at another veterinary practice. While the vets I observed in many years of pet ownership have exhibited care for their patients, Dr Kovac seems to go that extra distance in his approach to treating animal health and communicating diagnosis to the pet owner. The ethos of the business with a focus on best practice gives me confidence in the quality of the service provided.