Chicken was tender and fresh despite the descusting customer service after giving us the wrong order. I polity asked for it to be replaced and all they did was argue with a paying customer after picking up the replacement I asked for fresh chips and was spoken down to saying 'THEY ARE' although they had been sitting in the box and plastic bag only to come home to soggy chips full of condensation. This experince was woeful and extremely unprofessional! Don't waste your time or money.