Over promised and under delivered multiple times. Unsatisfied with customer service. 40 minutes wait time on phone support. Not coming back.

Approximate cost: $200

Very happy with the experience at Pentagon Digital. Apple store was just impossible to get a booking at, but at Pentagon digital I called up and they said to just bring it in for repair. Dropped off saturday, picked up tuesday. No hassles, friendly staff (thanks Neel) and a fast quality repair. And I didn't have to fight to the death to get an appointment at doncaster either! Definitely recommended.

For my first car, I really was concerned about being taken for a ride with unnecessary costs and inflated fees. I originally started by going to a local mechanic but was disappointed with poor attention to detail, and a few times things were occasionally forgotten or missed, so a few years ago I decided to try Volkwerke. Night and day difference – I think they were slightly more expensive, but even so I think they're better value, as the repairs have been done more thoroughly, and they also use genuine VW parts. The costs involved with every repair and service have been clearly communicated, which I really valued. I'm a student, and my car is an older 2003 model, and they have provided useful cost-effective advice about what is and is not worth repairing. There are no free coffees, and they don't even seem to remember my name, but Dean and the other guys have definitely worked hard to earn trust – I would definitely recommend them to anyone with a euro car.