Had to buy a plumbing conversion kit - which are not very common and hard to find even on the web. The staff member patiently listened to us for 10 minutes explained what it did and showed him the photos. Not many places stock them including Mitre10, so he helpfully tracked down two nearby specialist tradies plumbing suppliers and gave us their address and numbers. Great customer service, I wish I had gotten his name. Just wanted to say thanks mate.