Job no. 81337.
$495 for 19 mins or work and a wrong diagnosis. Agreed to the flat fee of $495 as I was advised it was an all inclusive deal that included detailed camera inspection, use of high pressure cleaner and use of drain clearing machine. Customer service was OK but the pricing model is completely flawed. Put aside the fact that I had to watch the plumber fluff around his vehicle, charge his equipment on site, put on gloves and a rain jacket as he stood and waited for the battery to charge, the actual work composed of 7 mins of a camera in a SW pipe and a bit of walking with a detector wand. In the end said he found a small 2 cm crack in a pipe under a deck and quoted ball park figure of $3-$3.5 k to put a sleeve. Turns out the problem was an elbow joint had completely disconnected just 8 inches from the crack he found (which BTW was a previously repaired crack that was still sound). Don’t know how his wiz bang equipment missed that, then again he was looking at his watch frequently. I ended up removing 3 deck panels, found the exposed pipe (not even buried and visible if he bothered to look) replaced for $63 and 4 hours of my time and running around to Bunnings. From the time he got out of his car to back inside was 29 minutes. Still tried to charge and extra $176 for next 30 mins slot as he was doing “paperwork” but said he would let it go. Very disappointing that I had to pay so much money and got a completely wrong Diagnosis. On following up with them and advising that the pipes were still blocked and I had only repaired the symptom not the cause, I was listened too and advised they would deal with it ASAP. However have since advised they don’t come out again as original inspection was OK. Still had to pay for all three services (plumber refused to leave otherwise) despite none of the services being carried out. Money well spent:(
Peter
*UPDATE*
After putting in a complaint to the Drain Man for my problems not being solved as per their "Zero Failure Policy" I was refunded the money in full. I did have to take time off work to fix the problems myself but at least the matter is now resolved. Thankfully.

Approximate cost: $495

Over priced, rude staff and overcooked food, make for a bad experience all round. 3 visits to this place and each time I have felt ripped of at the quality of the food I was given, waited way too long and paid too much. The staff are the most disappointing though. The bosses are arrogant and really take the "I don't need your business" approach STAY AWAY!!

Approximate cost: $20

Had 14 Solar panels installed on roof. Not straight forward install as there were two roofs on a second story to be fitted with panels. Initial salesman was helpful, although the system was downsized on the day of install. Was kept well informed both before and after and everything was done ahead of schedule. The installers were first rate and very helpful and the completed job which took the entire day was very professional.