Reviews by pennyw9

This review is for St Ives Nails, St Ives NSW

verified email - 15 Dec 2014

I've been a regular customer here for a few months and although it's expensive the end result has usually been good for gel nails. Pedicures are extremely bad value with a very half-hearted exfoliation and massage. The customer service is not usually great but yesterday was in a different league of bad. The receptionist, who I assume is also the supervisor, was clearly out of sorts (as she often is) and took it out on me. She barely made eye contact with me and issued peremptory commands; "put your hand under the heat", "swap your hands over" all spoken in a cold and almost angry voice. I certainly was not made to feel like a valued customer who was giving her my business. I feel sorry for the owner as I am sure he or she cannot be aware of this behaviour, which must drive away a lot of existing and potential clients. I will not be going back.

Approximate cost: $40