Save yourself the disappointment and go elsewhere, somewhere where they care about you regardless of your instagram following and status.
I booked an appointment to have my grey roots touched up and ended up with an orange band of colour, so different to the rest of my hair colour. They did not take the care & time to listen & the outcome was a disaster. They were trying to convince me that the colour wasn't that bad. I was horrified with the result, they had to redo my hair three times before i could walk out of there. 3.5 hours later they finished, what was meant to take no more than 50 minutes (no blow wave). They charged me full price even though they knew how disappointed and upset i was with the experience. To top things up when i got home i noticed that my white shirt was black on the collar from all the dye they used, they said nothing to me and let me walk out of the salon with my shirt ruined. I called them the next day to inform management of my bad experience and my ruined shirt and all they offered was to pay for dry cleaning. Looks like Mr Joey Scandizzo needs to provide his team a refresher course on hair and customer service.