I am in the Defence Force and have moved 8 times during my career and have never come across such an unprofessional business as Auspro Removal. I could almost call them scammers.
Do not use this company it is not worth the stress. They provide a cheap quote and then add on extra costs during the move and hold your belongings for ransom if you do not pay.
My move was a personnel move (not through Defence). The move was quite simple only about 6 pieces of furniture in total. I got a quote for $680 and proceeded with the move.
When the 2 removalists arrived they said to me they did not know about the piano as they normally have 3 people to move a piano, I ended up helping move the piano. So far the move was good. The 2 removalists packed everything well and all was good. Got told they would deliver the next day.
That night I got an email saying that I had to pay an extra $350 for the piano or my stuff would not be delivered. A lot of emails went back-and-forth but they refused to be reasonable and just kept saying I had to pay $350 or my stuff would not get delivered. One question that they would not answer was “should there have been 3 removalists today for the piano?” I asked this question about 5 times and they just ignored it.
In my eyes someone at Auspro had made a mistake and forgot to add on an extra $350 to the quote. Also by the removalists not knowing about the piano was further proof that someone had made a mistake.
The next day I lodged a complaint to Fair Trading. Got an email saying it can take up to 10 days to get a response, so I ended up just paying the extra $350 so we could get out stuff. Paid at 930am, that night got a knock on the door at 930pm, yep it is the removalists. Couldn’t believe it.
They could not move our piano into our house because of steep driveway (I told them several times that I have a steep driveway). Got told they did not bring the correct equipment. The piano got left at the end of our driveway and I had to pay for a more professional company to finish off Auspro’s job. This couldn't be completed until 4 days later.
My lesson – You get what you pay for. Wish I had checked reviews for this company as it looks like this is common practice.

Approximate cost: $1000