I used Ownit because their advertising said ‘no hidden costs’ & ‘all inclusive fee from start to finish’. Untrue. At settlement they charged an outrageous amount for a simple eft. The whole process was riddled with mistakes which I had to keep pointing out to them. I was charged a fee for ‘outlays’. I disputed this & it was removed, then added back in at settlement. The refund of this amount took 3 emails, 2 phone calls & 12 days because apparently It was ‘complex’. The Principal does not answer emails. Some of the staff (not all) are extremely rude & hard to deal with. I have submitted a complaint to Dept of Fair Trading & am sending another to Legal Services Commission. Don’t be fooled by what I believe is false & misleading advertising. There are plenty of reputable Conveyancers around. Never again with Ownit.

Avoid this company. The [redacted due to personal identifier]salesman told us anything to get a contract signed. The "tradesmen" did appalling work & take shortcuts on everything. Apart from their shoddy, unprofessional standard of work they left the front of my house structurally unsound. They were instructed to rectify their work & have made an even bigger mess, including damage to many areas. They also left the house dangerously unsafe which resulted in my having a very serious accident.

Cost for fence $15,000
I had major problems with a set of double gates sagging within a year of installation. It took 17 phone calls, 5 emails & over 5 months before anyone would come out. I was told several times on the phone that either myself or kids must have been standing & swinging on the gates. I'm nearly 70 & there are no kids here. The gates were eventually replaced but after a couple of months they are sagging again & I found after the men had left that screws had been left out of the hinges. The gates were made & installed unevenly & are an eyesore. One of the main selling points for the fence was a guarantee from the company [redacted due to personal identifier] that it was self cleaning - all dirt would wash off in rain or by hosing. This is not true. I live in a red soil area & the fence is permanently stained. Nothing removes the stains & the whole fence looks disgusting. The company [redacted due to personal identifier] wasn't interested & stated that this is the only area anywhere (??) with red soil so it's my problem. This company is big on promises & excuses but not on service.