After almost 20 years with Energy Australia, never quite understanding their billing system (is it confusing on purpose?), I was very disappointed with the final bill that I requested when leaving an address. It was based on an estimated meter reading and was higher than what would have been expected. I paid over the phone during the hectic period of moving home before seeing the physical bill with the "estimated". The final bill was for a shorter period than the previous three winter month period and yet was over $120 more. So the final bill was more than a bill for a longer period that had included heating costs. There was also a Special Meter Read - Final Read charge when there appears to have been no final meter read but an estimate (standard c. $11 fee for closing account so probably okay). After a letter of inquiry and phone calls, Energy Australia informed me they had sought a meter reading after I had left the property and they explained how the calculations were then made to come to a figure actually more than the estimated charge. To their credit the Customer Service person was diligent and chased the information for me. They called me back explaining things. I had considered contacting EWON but was left feeling lost in Energy Australia's explanations that appeared to settle the case. Unless the prices rose so significantly in a very short time it just did not make sense how the shorter final bill could cost so much more than the previous 3 month bill.

Friendly, same day service. Fair price relative to other places. Was good they had part in stock. Needed LCD screen replaced. Unfortunately they could/would not unlock damaged phone (cracked and blackened screen) to access data without large expense so replacing screen appeared to be best choice. I was hoping to access data and upgrade to new, better phone but all the places I went to said the screen needed replacing first rather than offering a temporary measure for me to access the data. Now I have a new screen but there is something not quite right. Despite trying to adjust the settings things appear slightly smaller and some views don't fit perfectly into the frame as is if a mm or so is lost from the margin. So it appears that the new replacement screen may not be the exact one for my model phone and now the thin glass protector cover I paid extra for is starting to lift off around the edge. So beware.

Approximate cost: $190