My fiancé and I came in to order a ring (literally a few minutes ago) 10 minutes prior to closing time. An older lady (short grey hair) was closing up earlier and made us feel like an inconvenience.

Long story short is that we were about to order a wedding band for myself (Vivian was wonderful and sealed the deal initially mind you), but seeing as we are an apparent inconvenience, the lady just on lost a 2k + sale.

Not going back. Sorry Vivian, you were great, but maybe management need to look at who else they hire and ensure that not only their customer service is at a professional level, but ensure that staff are actually operating at the stated times.

From a 11/10 to a 2/10 (thank Vivian for me not dropping this down to a 1). Not impressed.