Where to start..

- We went with Design A Robe after being promised a 10 year warranty on the product and service – What a complete joke

- One installer came to install two mirror sliding door wardrobes when it was clearly a two man job

- He insisted on payment immediately after installation and so we paid cash before fully inspecting the wardrobes – Totaling approx. $2,000

- After he left we inspected both wardrobes:
Wardrobe 1: He didn’t put the centre divider of the wardrobe in the middle!! Not even close. It was so far off centre that we were unable to open the drawers because when the doors were pushed to the opposite side they were still blocking the drawers. Also, the doors are unlevel so when you try and close the door, it just rolls back away.

Wardrobe 2: The doors were way too big. When closed they overlapped each other by 10cm which meant when they were pushed to one side you couldn’t get the clothes out from behind them.

Both doors were terrible quality with the silicon rubber around the edge being faulty and looking terrible.

- Obviously we asked them to come back and fix these problems.
Wardrobe 1: He came back and moved the centre divider – This resulted in additional holes and damage to the inside of our wardrobe for which the installer refunded us $100.
Wardrobe 2: We needed new doors that actually fit – We told them we were unhappy with the quality of the first doors and that we would not be accepting this faulty product again. The installer came and installed the door and then left without telling us! So we couldn’t tell him that we were unhappy with it.

- We called and said we were unhappy with all of this, including the silicon rubber. They admitted that it was a faulty roll of silicon and that they had ordered a new one, they would therefore pick up our doors in a few weeks’ time and bring us new ones.

- The day before they were meant to come they got the office lady (who was very apologetic) to ring up and say that they believed the matter had been settled because they refunded $100! This was for the damage to the inside of our wardrobe because they didn’t put the divider in the centre. This was accepted before they had taken the second doors away so it was by no means compensation for that!

- They had already admitted that their product was faulty and that they would be replacing it – Which you would hope so when there was a 10 year guarantee!

- I asked for another member of staff to call me back which they did not. I waited a week and then sent an email saying I would be taking this up with the Department of Fair Trading if they would not resolve this issue.

- The sales lady then called and spoke to my husband to say that they would not be honouring their guarantee and that was it. My husband asked to speak to another staff member but after the sales lady tried to transfer him she came on the phone to say that they refused to speak to him because he had been rude to his installer! We have been nothing but polite and patient this whole time, through all these issues and constant following up which has been going on for months. It is completely outrageous that he would accuse us of being rude to his installer and refuse to ever talk to us – not once throughout this whole ordeal!!

Obviously we are now taking this up with the Department of Fair Trading as they have blatantly delivered a faulty product and refused to honour their 10 year guarantee. We can show pictures of their terrible product to anyone who was considering using this company, please contact me and I will send you the pictures of all the faults I have mentioned. This is the first review I have ever bothered typing because I cannot believe how poor their product is and how badly they have treated us. I’m hoping to save at least one person from the same distress, and financial and time waste that we have been put through. We have renovated three homes and dealt with dozens of trades, this is by far the worst and most incompetent company in all our dealings.