GET ALL QUOTE FORMALISED AND SENT VIA EMAIL TO AVOID DISHONESTY.

I have taken my dogs here a few times for vaccines and check ups and never had an issue. The advice from the vet regarding anxiety wasn't the best and she was supposed to discuss it with a colleague and get back to us which she never did.

But today was the frustrating day. We had received a 10% discount email for scale and polish for one of our dogs. We rang to book in and get a price. We were quoted $624 for a scale and police and bloods prior. We were also told the 10% would be applied when we came to pay.

Today we have taken our dogs in. The price including bloods is now $650 and that's now including the 10%.

They were not listening to my concerns around the price. It's not about the actual cost but about the dishonesty with pricing. They should have formalised a quote and I should have asked for a formalised quote so there was no discrepancies but I don't like this from any company.

I went back and took my dog home without the treatment being done. I will go elsewhere with both my dogs now.

There are cheaper, better and more knowledgeable vets in the area.