Jack and Brenton are such pleasant people, so reach the 4Ps:
Professional
Price
Punctual
Personable
Arrived home last night (Friday 5pm) to a steaming, overflowing HWS. Rang Jack and within half an hour, he's popped in to have a look and organised for Brenton to get a new one. Before I know it, there's a fully installed new HWS service and they're off home to have dinner! Record breaking. They've always been here at the drop of a hat and fair priced.