I ordered a system in January which was installed on April 11. I was advised from the onset that they would handle the paperwork for grid connection and that it would take several months for connection and Energex would contact me. They quoted my savings by buying the unit at that time etc. Well they installed the system before the approval was issued by Energex (in September). They did not lodge the Form 1003 as claimed they did In March? I had to followup to find it had not been done. As a result, Energex would not allow me grid connection at the .44c rate which was reduced to .8c as at 10 July 2012. I have since been advised that they could lodge the documents on line? Well that does not help me and has cost me approximately $400 per year in future power savings. If they handle the paperwork, why do they not follow the guidelines and why do they not follow through for the customer? Furthermore, when you ask them to contact you by phone to discuss your compliant, they don't. True Value Solar is one of the worst Australia companies I have dealt with for client service. Once they have your money and their carbon credits their care factor disappears. Thanks alot True Value Solar.

Approximate cost: $1500