After consulting with them, I was denied olaplaex, being told my hair didn't need it, and as a result, 1/3 of my hair fell out and a 1/3 had to be chopped off. I handled it well, I never blamed them or got angry, I even reassured them that I understood these things happen and it was unfortunate... they agreed to refund me my money the next day and offered to give me weekly treatments for a month. I was happy with this resolution. The next week I contacted them as my hair was continuing to fall out in clumps and I just needed advice/reassurance. They became incredibly defensive and accused me of attacking them. They then told me it was my own fault it had happened (even though they told me my hair was in great condition in my consult and I took excellent care of it). Needless to say, I am incredibly hurt by the way I've been treated. Super disappointed. And furthermore, my hair looks terrible.