Mover turned up an hour late in a small truck that could not fit what I had ordered. We rang to see if there was a larger truck but was guaranteed no charge on the second load. The removalists were really slow and scratched my floors without care, moved one box at a time so slowly that it took 4 hours. Then on return to original destination, it was too late to pack the rest and move it to the storage unit. I still have a whole 1/4 garage of storgae left at the original premises that I now have to organise another service to remove after charging me $990!!! for unfinished job. 2 x as much what had cost me a year ago (total cost of everything moved @ $390 last time) It's a total sham. Don't move with them/ they are dishonest.