Anmar initially came for a general service and inspection of 2 Carrier Split Systems, which were 20 years old. Having just purchased the property he recommended having them replaced, which I did and upgraded them both to Daikins. Anmar and I agreed to an early Saturday morning start, fortunately for me I slept in and kept Anmar and his team waiting for an hour - I was profusely apologetic and Anmar was polite and jovial about it. They worked most of the day installing both units, cleaned up, repainted some parts of the wall. Really happy with the service and quality of work - would highly recommend.