I have been a regular 'after work' customer on their drive-thru for years - usually coffee's or a frozen drink in hot weather.
In the last few years, the service and delays there have become intolerable.

This is the second (and last) time I have lodged a complaint or review of HJs Golden Grove - the drive-through is hopelessly managed and I suggest the whole place is understaffed.

LONG wait times on the drive-through and twice in the last two weeks the first (pay) window was not staffed at all - the first time we had waited from the speaker to the window for over 7 minutes - the vehicle in front of me simply drove forward to the second window and after a brief verbal with staff it drove off. I moved up and was told to go back and drive through the queue again as I had not paid at the first window. I considered it, but having been delayed all that time already and seeing about 6 more cars on that queue I drove away only to notice the car which had been in front of me before had rejoined the queue.

I lodged a complaint on HJ corporate site and was rung back the next day - very apologetic and assured that staff concerned would be 'retrained' in handling customers.
So tonight after an over 5 minute wait for the car in front to pickup food I sat at the first window ALL THAT TIME and not one of the staff in the back area came near that window. When first car finally got their food and moved on, I moved up to the second window (by that time there were cars behind me) with my $2 in hand for the frozen coke, to be met by a young teen who very tersely told me off for not waiting at the first window. I explained that no one was there. Her response was to bark at me to read the sign on that window, at which point I was so fed up that I told her to forget it and drove off. Went over to Macca's. Got my drink and out in under 2 minutes.

Learn from this HJ's.
- train your staff in customer politeness
- employ the required number of staff
- use the 'WAITING BAYS' for long orders.

Don't bother ringing or emailing me - I'm finally done with you !

Approximate cost: $2

I found this business on Word of Mouth