Reviews by mels160

This review is for Dymocks Online

verified email - 22 Dec 2015

AVOID!! Left me in the lurch 3 days before Xmas! Placed online order for book 28 Nov (allowing a whole month for delivery), book was shown as in stock. Week later no order confirmation had come through, but my money had been taken. Emailed them. Said they'd re do the order for me. Week later, still no order confirmation. Emailed again. Said again they would place the order again. 4 days later, order finally placed. Then they email me saying that it book is out of stock, they had to order from supplier, and it will arrive to them 3 days before Xmas! Barely leaving enough time for it to be delivered to me in time for Xmas. I asked if they could send it express post to make up for their mistake...nope, they won't do that. THEN, 3 days before Xmas they email me saying my order has been CANCELLED!! as is out of stock!! I'm working every day until Xmas and won't have the opportunity to get another gift for the person the book was intended for. Dymocks screwed me. Nothing more than a generic email me telling me my order had been cancelled. No apology. Nothing. Now lets see how long it takes to get my refund. Never again Dymocks.

Approximate cost: $60.0

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