Dr Muhammad Saeed Alam is the GP for the person that i am medical decision maker and health directive for. I was unable to go to an appt with her today so she went in without me. When she went in she was directed by the GP to the nurse who then took her into a different business that is 'Holistic 24/7 Care' an NDIS Registered Service Provider but in the same building. Without the person/patients consent her information was provided by the nurse to two people who then started asking her questions directly related to her and telling her they were wanting to provide services under NDIS through them. At 'NO' time did she say she wanted there assistance as they were pushing for it through NDIS. This person isn't a participant on NDIS yet. The person declined but contacted me saying that she felt very uncomfortable as they had no right to share her information. Serious consideration will be made regarding a report to APHRA about confidentiality. 'Holistic 24/7 Care' was registered with an ABN in September 2023 as a company and will be reported to the NDIS Safeguards Commission.

Five weeks ago I received an email to say it was in transit to Brisbane area. No bed base yet!! Very poor service, a name given for the transport company more than a week ago but still nothing done. I was told it was because it was a large item.

Weeks later I ordered a coverlet that was due to be delivered and received an email to say it had been postponed by this company. It's the first time I've bought from "Temple and Webster" and due to the fact that I believe in service I obviously won't by from them again.

Do better!!!

Approximate cost: $600