Lisa and her team were so lovely, very down to earth and unpretentious. I really felt like she listened to my concerns ( I had just had a disaster haircut that desperately needed fixing) and she was very reassuring that all was not lost, but also was honest in what she could and couldn't do which i really appreciated. There was also no hard sell of products like alot of places do these days, so it was nice and relaxing and they serve lovely T2 tea and a little lindt choccie as well! I have been to alot of hair salons, and i must say they really do go the extra mile here to make sure you leave happy. I would recommend them to anyone, and its nice that they have a reasonable price range and use organic products. Thanks guys for rescuing me!