I've been with aquafit for 19yrs and we only use pool. But they have had a lot of ndis people using the pool which is fine but instead of giving them certain days to use the whole pool they squash them in with other people using pool. On the 4th May one of the members swam up where the ndis was and was asked to swim in lap pool. This lady could not speak English well and was getting yelled at by the mother of one of girls. I recorded what was happening and told mother to calm down but was verbally abused too. General manager was hostile and rude not wanting to hear my side of story. Asked for refund and woman who does this was also rude and hostile. It's a shame the standard has dropped for members.