I took my cat to SASH Prospect on Sunday 21 May 23. This was an emergency because my cat passed blood in urine and he was in a lot of pain. I waited 30 min until someone did see me, a nurse. She spent 20 min to fill in some details, although she had my cat's history in the system. I had to wait another 20 min until a vet came along. She said that she would like to take an urine sample. Rather than checking if it was enough urine in the bladder, she shaved my cat in the wrong place. The shaver was not doing a great job, so she went for another shaver. After shaving my cat, she checked the urine level and decided that it wasn't enough left to take a sample. She prescribed antibiotics and pain killers. I told her that my cat was vomiting and he did not like to take medication through the mouth. I asked het to give my cat injection. She refused. I had to wait another 20 min until she finally came with the medication. One was the liquid antibiotics and 2 pain killers. Why would she prescribe 2 pain killers? I left the practice after 1 hour and 20 min without my cat being treated. I am very unhappy with the lack of professionalism and lack of fast service. I would not recommend SASH to anyone. 0 star from me.